when baby is crying

  • sing a song

  • give them a baby massage

  • Put baby in stroller or in carrier and go for a walk to change the surroundings


  • Have lots of skin-to-skin contact - touch and smell are two of the most important senses in the bonding process

  • Take every chance you can to smile, talk, sing, cuddle and play with your baby

  • Learn some massage techniques. This could also come in handy when you're trying to calm a crying baby

  • Make eye contact - this could also help you pick up on your baby's mood.


Remember, if you are stressed or overwhelmed, take a break, don't shake. Put the baby or toddler in a safe place (high chair, crib, stroller or playpen)

Tantrums: how to cope

As babies develop into toddlers, they find new ways to test boundaries and express themselves. So when your toddler gets upset, you might find they scream, cry or even kick, hit or bite.

The first time this happens can be upsetting, and if it happens in public it can be embarrassing. 

If you can't find an immediate reason (they're hungry, tired or need a little tender loving care), there are things you can try to calm your toddler.

Things to try

  • create a distraction using something like a book

    1. draw their attention to something else happening nearby

    2. if they're angry, tell them you know how they feel

Things to avoid

  • if they're asking for something and you've said no, don't give in

    1. don't bribe them with sweets

If you're feeling overwhelmed, make sure you take a break - perhaps you could call a friend. You might find it easier to manage when you've had a second to think for yourself. 

Stress: know the signs

Sometimes stress can become too hard to handle. But when you're looking after a baby or toddler, it's more important than ever that you can recognise when you need to take action to relieve your stress.

Have a few relaxation techniques you can call on to make sure that child's safety is your number one priority.



Child Abuse

Phone: 800.4.A.CHILD (800.422.4453)
People They Help: Child abuse victims, parents, concerned individuals

Child Sexual Abuse

Darkness to Light
Phone: 866.FOR.LIGHT (866.367.5444)
People They Help: Children and adults needing local information or resources about sexual abuse

Family Violence

National Domestic Violence Hotline
Phone: 800.799.SAFE (800.799.7233)
TTY: 800.787.3224
Video Phone Only for Deaf Callers: 206.518.9361
People They Help: Children, parents, friends, offenders

Help for Parents

National Parent Helpline®
Phone: 855.4APARENT (855.427.2736) (available 10 a.m. to 7 p.m., PST, weekdays)
People They Help: Parents and caregivers needing emotional support and links to resources

Human Trafficking

National Human Trafficking Hotline
Phone: 888.373.7888
People They Help: Victims of human trafficking and those reporting potential trafficking situations

Mental Illness

National Alliance on Mental Illness
Phone: 800.950.NAMI (800.950.6264) (available 10 a.m. to 6 p.m., ET, weekdays)
People They Help: Individuals, families, professionals

Missing/Abducted Children

Child Find of America
Phone: 800.I.AM.LOST (800.426.5678)
People They Help: Parents reporting lost or abducted children, including parental abductions

Child Find of America—Mediation
Phone: 800.A.WAY.OUT (800.292.9688)
People They Help: Parents (abduction, prevention, child custody issues)

National Center for Missing and Exploited Children
Phone: 800.THE.LOST (800.843.5678)
TTY: 800.826.7653
People They Help: Families and professionals (social services, law enforcement)


Rape, Abuse and Incest National Network (RAINN)
Phone: 800.656.HOPE (800.656.4673)
People They Help: Rape and incest victims, media, policymakers, concerned individuals

Substance Abuse

National Alcoholism and Substance Abuse Information Center
Phone: 800.784.6776
People They Help: Families, professionals, media, policymakers, concerned individuals

Suicide Prevention

National Suicide Prevention Lifeline
Phone: 800.273.TALK (800.273.8255)
TTY: 800.799.4TTY (800.799.4889)
People They Help: Families, concerned individuals

Youth in Trouble/Runaways

National Runaway Switchboard
Phone: 800.RUNAWAY (800.786.2929)
People They Help: Runaway and homeless youth, families

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